Privacy policy Repair Maps

1. General

  1. This privacy policy (“Privacy Policy”) regulates the processing of your personal data as part of your use of our Website (the “Website”) and the services related to it (collectively referred to as the “Services”). This processing is carried out by Statik, representing the Sharepair consortium, as responsible for the processing, with registered office at Vital Decosterstraat, 3000 Leuven (“we”, “us”), registered with the CBE under number 0881.366.744, in accordance with the applicable legislation on protection of personal data.
  2. By using our Website and / or our Services, you acknowledge that you have carefully read this Privacy Policy and that you agree to it without reservation. We reserve the right to change the Privacy Policy regularly at our own discretion. Such changes will be communicated via the Website.
  3. By clicking the checkbox stating: “I declare that I have fully read and understood the Privacy Policy and that I agree with it without reservation. I give permission to process my personal data as set out in this Privacy Policy ”, you declare that you have indeed read this Privacy Policy and agree to it. You declare that you understand the purposes for which your personal data are processed. You also agree that your continued use will be understood as a continued consent. You can withdraw your consent at any time by sending an email to [email protected].
  4. Please note that we may use so-called "cookies" or similar technology as part of the Website and / or the Services. Cookies are small text files that are placed on the hard drive of a device and that contain certain information, including sometimes personal data. For more information regarding our use of cookies, please read our cookie policy.

This Privacy Policy was last updated on September 23rd 2021.

2. What & why we process data

  1. When you use the Website and / or Services, we process personal data relating to you. Such personal data includes:

    When? Use of the website

    Which data? Identification data (email address)

    Why (purpose)? Contact info to know who is suggesting a new repair initiative, or suggesting a correction.

    Legal basis? Performance of a task in the public interest

  2. In principle, we obtain the above-mentioned personal data directly from you. However, if you choose to register via a social media account (e.g. Facebook or Google Plus), this data will be collected via your social media profile. We recommend that you consult the privacy policy of your social media service provider to find out which data is processed by your social media service provider when you use the social media login function. We will not forward any of the personal information you provide through the Website to social media providers unless you agree to this. In addition to the above purposes, we may also process your personal data:

  • To provide you with the information about products and services you request in a personalized and efficient manner, either through the Website, email, telephone or social media channels
  • To process your personal data so that we can provide the Services.
  • For direct marketing purposes, i.e. to provide you with targeted communications, promotions, offers and other advertisements from us or our selected partners. We will ask for your prior consent for this.
  • To perform statistical analyses to improve our Website and / or Services, or to develop new products or services.
  • To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to comply with their legal obligations.
  • To hand over to the police or judicial authorities as evidence of possible crime or if there are well-founded suspicions of a tort or crime committed by you through your registration with or use of the Website or the Services.
  • In the context of a possible merger with, acquisition of / by or division by a third party, even if that third party is located outside the EEA.
  1. If and when your registration on the Website or use of the Website or Services could be considered (a) a violation of the terms or conditions or the intellectual property rights or any other right of a third party, (b) a threat to security or integrity of the Services, (c) a threat to the Website or Services or systems of ours or our subcontractors due to viruses, Trojans, spyware, malware, or any other form of malicious code, or (d) is therefore illegal or unlawful, discriminatory or offensive, we may process your data in the interest of ourselves, our partners or third parties.

3. Who do we share data with

  1. We do not transmit your personal data in an identifiable manner to third parties if this is not required to provide the Services, without your express consent.
  2. We may call on external processors to provide you with the Website and / or Services. We ensure that third-party processors may only process your personal data on our behalf and on our written instruction. We guarantee that all external processors are selected with due care so that we can count on the security and integrity of your personal data.
  3. We may transfer anonymized and / or aggregated data to other organizations who can use this data to improve products and services and to tailor the marketing, presentation and sale of products and services.

4. Where we process data

  1. We and our external processors will only process your identifiable personal data in the EEA.
  2. We may transfer your anonymised and / or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that appropriate safeguards are in place to ensure the security and integrity of your personal data, and that all rights in relation to personal data that you might enjoy under applicable mandatory law are guaranteed.

5. How we process data

  1. We will do our utmost to only process the personal data that is necessary to achieve the purposes stated in this Privacy Policy. We will process your personal data in a legal, fair and transparent manner. We will do our utmost to keep the personal data accurate and up-to-date.
  2. Your personal data will only be processed for as long as necessary to achieve the purposes stated in this Privacy Policy or until the moment you withdraw your consent to the processing thereof. Please note that withdrawing consent may imply that you will no longer be able to use all or part of the Website and / or Services. If you have registered with our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a court or administrative order prevents us from doing so.
  3. We will take appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft, and against accidental loss, manipulation or destruction.
  4. Access by our staff or staff of our third party processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that the concern for safety and security is only best efforts obligations, which can never be guaranteed.

6. Your rights

  1. You have the right to request access to all personal data that we process about you. However, requests for access that are apparently made with a view to causing nuisance or harm to us will not be processed.
  2. You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct much of this information yourself via your profile. If such a request is made, you must also enclose with this request proof that the personal data for which correction is requested are incorrect.
  3. You have the right to withdraw your previously given consent to the processing of your personal data. You can withdraw your consent at any time by sending an email to [email protected].
  4. You have the right to request that personal data relating to you be deleted if it is no longer necessary in light of the purposes set out in this Privacy Policy or if you withdraw your consent to the processing thereof. However, you should be aware that a request for deletion will be assessed by us in the light of legal or regulatory obligations or administrative or court orders that may prevent us from deleting the personal data concerned.
  5. Instead of deletion, you can also request that we restrict the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful or (c) the data is no longer necessary for the stated purposes , but you need them to defend yourself in legal proceedings.
  6. You have the right to object to the processing of personal data if you can demonstrate that there are serious and justified reasons related to special circumstances and justifying such objection. However, if the intended processing is classified as direct marketing, you have the right to object to such processing free of charge and without justification.
  7. When your personal data is processed on the basis of consent or on the basis of a contract and the processing is done by automated means, you have the right to receive the personal data you provide to us in a structured, commonly used and machine-readable format and, if technically possible, you have the right to transmit this data directly to another service provider. The technical feasibility of this is exclusively assessed by us.
  8. If you wish to submit a request to exercise one or more of the above rights, please send an email to [email protected]. This request must clearly state which right you wish to exercise and why. It must also be dated, signed and accompanied by a digitally scanned copy of your valid ID card proving your identity. We will immediately notify you of receipt of such request. If the application proves to be well-founded, we will grant it as soon as reasonably possible and no later than thirty (30) days after receipt of the application.
  9. If you have a complaint about the processing of your personal data by us, you can always contact us via the email address [email protected]. If you are still dissatisfied with our answer, you are free to file a complaint with the competent data protection authority, the Belgian Privacy Commission. For more information, go to